Terms & Conditions

Last updated: September 21, 2026

About these terms

These terms apply when you book an Aurelle NY experience, attend one, buy jewelry from us, or use aurelleny.com. By making a booking, you agree to them.

The version that applies to your booking is the one in effect on the day you book, shown by the date at the top of this page. When you book, we keep a record of which version you agreed to and when.

Our service

Aurelle NY is a mobile permanent jewelry service. We come to you, anywhere across Long Island and New York City. Your chain is chosen at your fitting, sized to your wrist, ankle or neck, and closed with a small weld instead of a clasp.

If your event is outside our usual service area, contact us before booking and we’ll let you know whether we can come. We come to you anywhere on Long Island and in New York City, and travel is included in the prices shown. Further afield we quote travel before you book, and nothing is charged until you have agreed that quote.

Booking an experience

Personal appointments, house calls, private parties, and bridal and bachelorette events are booked online. Your date and time are reserved once your retainer is paid and you receive a confirmation email from us.

Corporate events, fundraisers and pop-ups start with an enquiry. Nothing is reserved until we have agreed the details with you in writing.

Please give an accurate party size when you book. It sets how much time we reserve, so a larger group on the day may not all be served in the time booked. If your numbers change, let us know as early as you can.

The retainer

Private events require a non-refundable retainer, paid online through PayPal when you book. The amount is shown before you pay.

The retainer reserves your date and time. It is separate from jewelry purchases and does not count toward any event minimum. It is not credited toward anything you buy at the event.

Rescheduling and cancellation

7 or more days before your event, you can move your booking and your retainer to another available date. This can be done once per booking.

Less than 7 days before your event, the retainer is forfeited. Booking a new date requires a new retainer.

Same-day cancellations and no-shows forfeit the retainer.

If we have to cancel, we’ll offer you a new date or a full refund of your retainer, whichever you prefer.

Minimums and purchases at your event

Some experiences carry a minimum purchase, shown when you book. It is met by jewelry bought at the event, not paid in advance. If the party spends less than the minimum, the person who booked is asked to make up the difference at the end of the event. Everything bought on the day counts towards the minimum; the retainer does not, as it is separate.

Each guest chooses and pays for their own jewelry at the event, and receives their own receipt by email. Pieces picked out online before the event are a guide to what we bring, not a purchase, and can be changed on the day.

Prices are shown at the event. You can pay at the event by card, by scanning a code to pay through PayPal, with an Aurelle NY gift card, or in cash. Guests can each pay for their own pieces, and a receipt is emailed at the time.

Hosting an event

If you’re hosting, please make sure the event address is correct and that we can get in and park. [CONFIRM: what the host provides, e.g. a table, chairs, good lighting and a power outlet]

Hosts aren’t responsible for their guests’ purchases, and guests aren’t responsible for the host’s retainer.

Your jewelry

Permanent jewelry has no clasp. It’s meant to be worn continuously, and it can be removed at any time by cutting the chain close to the weld. You may need to remove it for some medical procedures or imaging.

Our chains are 14k gold filled and sterling silver. Please tell us about any metal sensitivity before your fitting.

Chains can break or snag in everyday life. If our weld is what fails, our Limited Weld Warranty below covers it.

Limited Weld Warranty

What we warrant

We warrant our weld — the join we make when we fit your piece. If it comes apart on its own within 6 months of your fitting, we’ll re-weld it free of charge.

How to claim

Get in touch, or come to any event we’re running. You don’t need a receipt — we can find your piece from your name or email.

If the chain itself is damaged rather than the weld, we’ll tell you honestly what we can do and what a replacement would cost before we touch it.

What isn’t covered

The chain breaking anywhere other than our weld
A piece that has been cut or removed, by anyone, including for a medical procedure
Loss or theft
Damage from wear — bending, crushing, catching or pulling
Tarnishing or changes to the finish, which depend on the metal and on your skin
Damage from chlorine, salt water, perfume, cleaning or tanning products

After 6 months

We’ll still re-weld it, for $25.00. No appointment needed — come to any event we’re running.

Where re-welds happen

In person — a weld can’t be posted. At any event we’re running, or by arrangement.

Your legal rights

This warranty is in addition to your rights under New York and federal consumer law, and doesn’t limit them.

Guests under 18

Anyone under 18 can be fitted only with a parent or guardian present, who agrees to these terms for them and stays for the fitting. We do not fit children under 8.

Text messages

If you agree to receive texts, we’ll send messages about your booking, such as confirmations, reminders, receipts and changes. Message frequency varies.

Separately, you can agree to receive marketing texts from Aurelle NY, including pop-up announcements and special offers, up to 6 messages per month. Agreeing to either is optional and is not a condition of booking or purchase.

Message and data rates may apply. Reply STOP to stop at any time, or HELP for help. Replying STOP ends all texts from Aurelle NY, including booking messages. Reply START to sign up again. For help, email info@aurelleny.com or call (631) 525-9143.

Mobile carriers are not responsible for delayed or undelivered messages.

Your account, testimonials and photos

Please keep your sign-in details secure and your account information accurate. We may close an account that is used to misuse the site or our services.

Testimonials you send us are reviewed before they appear, and approved testimonials may be published on our website with the name you provide. We only share photos of guests with their permission.

Gift cards

Gift cards are covered by our separate Gift Card Terms.

Our responsibility to you

To the extent the law allows, our total responsibility for any claim relating to a booking or a purchase is limited to the amount you paid for that booking or purchase, and we are not responsible for indirect losses.

Nothing in these terms limits any right you have under law that cannot be limited.

Changes to these terms and governing law

We may update these terms from time to time. The date at the top of this page shows when they last changed, and the version in effect when you booked applies to that booking.

Questions about these terms? Contact us at info@aurelleny.com.